Why always me?Question:
“Can you give an example where you took a challenging technical leadership decision and explain your approach and the outcome?”
Suggested Answer: (STAR format) : Crib Notes
Situation:
- Ford’s ordering system allowed invalid configurations due to frequent product catalog changes.
- This resulted in extensive manual corrections, inefficiencies, and production delays.
Task:
- Automate the correction of invalid orders using updated catalog rules.
- Reduce manual intervention and improve system efficiency.
Action:
- Designed an automated solution using a breadth-first algorithm.
- Automatically identified and corrected invalid orders based on business rules.
- Collaborated closely with resolution teams for smooth operation during high-demand periods.
- Implemented clear escalation for exceptions needing manual review.
Result:
- Reduced manual configuration resolutions by 30%.
- Improved overall productivity and reduced operational delays.
- System handled high volumes efficiently without failures.
Suggested Answer (STAR format):
-
Situation:
Ford faced inefficiencies because their ordering system allowed configurations that became invalid when the product catalog changed, creating numerous manual corrections and slowing production. -
Task:
Develop an automated solution to identify and correct invalid orders according to updated product catalog rules, significantly reducing manual intervention and errors. -
Action:
Built a robust, automated system using a breadth-first algorithm to incrementally adjust feature selections according to configurable business rules. Designed the system as a scalable solution, automatically resolving most configuration issues, and set clear guidelines for exceptions that required manual review. Collaborated closely with resolution teams to ensure smooth handling during peak periods without system failures. -
Result:
Successfully streamlined the configuration resolution process, significantly reducing manual intervention and operational delays. The automated solution efficiently managed high volumes, minimized manual corrections, and substantially improved overall productivity, buy reducing time spent resolving configuration issues by 30% and shrinking a team of 8 full time staff to atwo part-time staff